Welcome to Truepal AI (“Truepal,” “we,” “our,” or “us”). This Privacy Notice outlines how we collect, use, share, and protect your personal data when you use our services, in accordance with India’s Digital Personal Data Protection Act, 2023 (DPDPA), and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
By accessing or using our services, you agree to the practices described in this Privacy Notice.
1. Who We Are
Truepal AI is an Indian technology company providing emotionally intelligent AI companions through chat, voice, and visual interactions. Our platform enables users to engage with virtual characters for companionship, conversation, and wellness support.
2. What Data We Collect
We collect the following categories of personal data:
- Account Information: Email address, password, screen name, gender, name (optional), and sign-up method
- Usage Data: Interactions with AI characters, messages sent, features used, device and browser info, IP address, location (based on IP)
- Transaction Data: Payment method, transaction date, subscription details (via our payment processors)
- Support Data: Information you provide through help forms, emails, or customer support chats
- Marketing Preferences: Preferences regarding newsletters, offers, and promotional communication
We do not knowingly collect data from users under the age of 18.
3. Purpose of Data Use
We process your data for the following reasons:
| Purpose | Lawful Basis |
| To provide and customize our services | Consent, Performance of contract |
| To respond to queries or technical support | Legitimate interest |
| To manage your account and transactions | Performance of contract |
| For marketing communications | Consent |
| To comply with legal obligations | Legal obligation |
4. Data Sharing
We may share your data with:
- Payment processors to process subscription payments
- Cloud service providers for secure data storage and hosting
- Email and analytics tools to improve our service experience
- Legal authorities when required to comply with laws or court orders
We do not sell your personal data.
5. Your Rights
Under Indian law, you have the right to:
- Access your personal data
- Correct or update inaccurate information
- Request deletion of your data
- Withdraw consent at any time
- Lodge a complaint with our Grievance Officer
To exercise these rights, email us at: [email protected]
6. Grievance Redressal
In compliance with IT Rules 2021, we have appointed a Grievance Officer:
Please email us at: [email protected]
We aim to respond to complaints within 15 days.
7. Data Storage and Retention
We store data on secure servers, including cloud services inside India, in compliance with Indian data transfer guidelines. We retain your data:
- As long as your account is active
- For up to 3 years after account closure for legal and service-related needs
- As required by financial and regulatory compliance
8. Marketing Communication
You may receive promotional emails from us about product updates, new features, or offers. You can opt out anytime by clicking “unsubscribe” in our emails or contacting us directly.
9. Children’s Privacy
Our services are not meant for users under 18 years. If we discover that we have collected data from a minor, we will delete it promptly.
10. Updates to This Privacy Notice
We may update this notice to reflect changes in law or our practices. We will notify you through our platform or by email when major changes occur.
If you have any questions or concerns about this Privacy Notice or how your data is handled, reach out to us at [email protected]
Thank you for trusting Truepal AI.
