At Truepal AI, we want you to feel confident about every purchase you make. While our services are digital and mostly non-refundable by nature, we believe in fairness and transparency. This policy explains when refunds are possible, how they work, and what to expect if you ever need one.
1. General Refund Terms
All purchases made through Truepal AI are final. However, we do review refund requests on a case-by-case basis, especially when there are technical issues or genuine billing concerns.
Refunds are not guaranteed and are granted only under certain conditions outlined below.
2. Eligible Situations for Refund
You may be eligible for a full or partial refund if:
- You were wrongfully charged (for example, a duplicate payment)
- You were unable to access paid services due to a technical issue on our side
- You were charged after canceling your subscription in time
- You accidentally purchased the wrong plan and reported it within 24 hours
In these cases, you must reach out to us promptly and provide relevant details (date, receipt, screenshots, etc.) so we can verify the issue.
3. Non-Refundable Scenarios
We do not offer refunds in the following cases:
- You changed your mind after using or exploring the features
- You didn’t cancel the subscription before the renewal date
- You experienced dissatisfaction due to unmet personal expectations or preferences
- You violated our Terms of Service and were suspended or banned
- You used a significant portion of the paid service before requesting a refund
Remember, usage history is tracked, and refund abuse is taken seriously.
4. Subscriptions and Renewals
Paid subscriptions auto-renew unless you cancel them in advance. You are responsible for managing your subscription status.
- If you cancel before the renewal date, you’ll continue to have access for the remaining period, but you won’t be charged again
- We do not refund partial periods of use — for example, if you cancel halfway through a monthly plan
5. How to Request a Refund
To request a refund, contact our support team at [email protected] or via the in-app Contact Us section. Make sure to include:
- Your registered email address
- The date and method of payment
- A brief explanation of your request
- Any supporting screenshots or payment receipts
Our team will review your request and respond within 3 business days.
6. Refund Method and Timeline
If approved, your refund will be processed to the original payment method within 7 to 10 business days, depending on your bank or payment provider. We will notify you once the refund is initiated.
7. Disputes and Chargebacks
We strongly recommend reaching out to us before initiating a dispute or chargeback with your bank. Most issues can be resolved directly and faster this way.
Users who engage in fraudulent chargebacks or payment abuse may have their accounts flagged or permanently restricted from using our services.
